MB TP AGRI

We started using blgCloud in 2023 after discovering it through equipment hire companies. At the time, we were using a fairly general-purpose tool and were looking for something better suited to our needs.

It was through Geoffrey that we really discovered the support on offer, particularly in the form of CSM. Initially, we were offered a standard training course lasting several days, but that didn’t suit our organisation: it was too long and too intensive.

The CSM format, with split sessions, immediately struck us as more suitable. It allows us to progress step by step, ask questions as we go along and have a genuine dialogue.

We’re now holding two sessions a month, and the collaboration is going very well. Communication is straightforward and smooth; Geoffrey is patient and a good listener.

For our part, the biggest challenge has been structuring our processes, particularly regarding tenancy agreements. We’ve sometimes had to go back and revise certain procedures we’d put in place, as they weren’t practical enough.

This made us realise the importance of having a clear vision of the end result — for example, what an invoice will look like — so that we can properly build the whole process from the outset.

What we appreciate most about this support is the feeling that we’re making tangible progress.

We don’t just scratch the surface: we gain an in-depth understanding of how the tool works, its architecture, and, above all, we become self-sufficient. Regular follow-ups are highly motivating; they create real momentum and give the impression of continuous progress.

Thanks to the CSM, we have achieved very tangible results: better use of tags, better-configured documents, and, above all, much smoother processes.

Where we used to waste time, we now save it, particularly when it comes to managing contracts and invoicing.

Beyond the planned topics, we also have the opportunity to address other issues during the sessions, which makes the support even more useful and flexible. This allows us to respond quickly to our day-to-day challenges.

Today, we feel much more comfortable using our tool, and we have a much better grasp of it.

The support does come at a cost, but it is well worth it given the benefits it brings and the time saved.

I would recommend this support without hesitation. In a word: efficiency.